I cancelled my order and after communication via the website a refund was promptly made.
The reason I cancelled was that it came very close to my departure date and I still had not received my tablets. When I emailed them the order had not been processed as I had ticked the box saying I had a doctor's prescription (I didn't) and I hadn't provided it. I ordered from this site 3 years ago and was not required to provide one.
It would have been helpful to have had a reminder that I hadn't provided one. I was given the option of an online consultation but felt I'd risk not getting the tablets in time.
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