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Reviews (1)

SDS London

SDS London, great service and easy to use, let down by inflexible delivery company.

SDS website and service was great, efficient and prompt. Well done. But they sent a small package by a courier company, who will only deliver for a signature. So if you miss them the first time, you have to call them for a convenient day to deliver, no problem in that, except that they will not give a time, saying sometime between 0730 & 2230hrs, When challenged they changed it to before 1730hrs. They actually delivered at approx 1700hrs. So you have to stay in all day for a tiny package. SDS...don't use courier companies for small, low value packages, use the post office or a service like Amazon does where it is put through your letter box.

04 February 2013

Reply from SDS London

Ross,

Thank you for your review.
At the time of your order we was in the process of changing our carrier and unfortunately your consignment went with the carrier we was moving away from.
From the 1st of February all deliveries except for long lengths will be sent with the new carrier and they will notify our customers of a 1 hour time slot in which the delivery will be made.
We feel this change will greatly improve the service we are able to provide our customers.
Im sure that if you purchase from us again you will agree its a massive improvement to our delivery service.

Kind regards,

Simon Ayers
SDS London

ross hopwood´s profile

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ross hopwood
Reviewer
United Kingdom

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