Miss Jo kirk´s profile

Reviews (2)

Missguided

Lovely black stain on my white dress delivered. Great job thanks!!!!

Yep had my dresses delivered fab delivery quick and speedy but I was really impressed to see x2 black stains on my white dress u could even see them thru the selephane really lovely thanks.

01 July 2013

Reply from Missguided

Hi,

I am extremely sorry to hear you received a dress with marks on it, this certainly isn't up to our usual high standards. I would like to work with you to reach a resolution to your satisfaction so I have emailed you from customerhelp@missguided.co.uk. Thanks, Diane xx

boohoo.com

CANT BELIEVE IT!!!

I ordered x3 dresses Tuesday 15th Janauary for my brothers wedding Saturday 26th January so thats 11days in between............i got my 3 dresses late Saturday morning of THE WEDDING!!! how the hell does it take 11 days to deliver something - yes there was a bit of snow in the 3 days in between, i was having a panic attack as FIRSTLY i hadnt even tried them on and secondly i ordered 3 especially - one for the day (the purple one) and the gorgeous turquoise one for the night - the white one was an added bonus for the sunday night!! all week i was panickin and even spent £350 on other dresses cus i knew boohoo would probably let me down - im gutted and i cant tell u the stress it caused - was gutted and will never ever use your website again - its a shame ive orderd lots off boohoo and recomended it to alot of friends and famliy they have all had good experiences and ive always had the same - this was a total joke and im still angry!!

Monica M found this review useful

13 February 2013

Reply from boohoo.com

Hi Jo,

Thank you for taking the time to leave your comments, and I am very sorry to hear that you have been disappointed with our service. Your feedback is extremely important to us, and comments or complaints are always put forward to the relevant department, as we continually work hard to improve the products and services we provide.

Our UK Saver Service has an estimated delivery timescale and unfortunately we are unable to guarantee when a parcel will be delivered. However as a gesture of goodwill on this occasion, and should you decide to order with us in the future, I have added £5.99 to your boohoo account as store credit enabling you to place an order with our Next Day delivery service.

I hope this helps, however please contact customerservices@boohoo.com if you need any further assistance and the team will be happy to assist you further.

Kind regards,

Angie

Miss Jo kirk´s profile

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Miss Jo kirk
Reviewer
United States

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