I gave up searching for a missing key to the emergency entry mechanism to my garage door about a year ago hoping that I would never need it. Just over a week ago a friend closed the garage door using the inside control and inadvertently pressed the lock button. I am now locked out without a key so I had to resort to an angle grinder to remove the lock fixings to allow me to gain entry. I took the lock to my local locksmiths asking if they could either cut a key or supply a replacement lock. After a lot of shaking of heads they said that the lock was obsolete and I would not get a replacement. I then remembered that some time ago I had purchased a new keypad for the door lifting mechanism from a firm with a name something to do with gates. An internet search came up with EasyGates and a quick look through the products supplied identified the very lock I needed. I placed an order and within two days the lock was delivered. I could not believe my luck in finding a supplier of the lock I required and the speed with which it was delivered.
I bought a wood burning stove. I had a number of technical questions regarding the most suitable stove to purchase for the size of room to be heated and the flue components required. The person who served me went out of his way to explain the pros and cons of the short list of stoves I had made. The stove I finally chose was not in stock but it was put on order and when it arrived at the store where I placed the order I was promptly informed of it being available for me to collect. Staff helped to load the heavy stove into my car.
I have bought a number of items at the Ilford store and have always had excellent helpful service.
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