Ambrož Leskovec´s profile

Reviews (1)

AV Bristol

Not really satisified

They didn't deliver right colour of Item (subwoofer) I ordered. And I did choose right colour and also on delivery paper is wriiten right colour. But item in packet was different one.

13 February 2013

Reply from AV Bristol

Hi,

Thank you kindly for your review as customer feedback is always welcome (good or bad).

However under these circumstances we feel that this review is somewhat unfair as WE did not supply you the incorrect order, our SUPPLIER had supplied the wrong colour within the packaging i.e. the box was labelled with the incorrect colour! We have asked you to return the item for a full refund, exchange or replacement which you have opted not to do as you are happy keeping the current product that has been supplied.

Admittedly we may have been slow on a couple of our responses which has not helped matters, although please remember the time of year this was ordered (December/January is very busy), also see the rest of our reviews which reflect that this was not deliberate on our part and we are always happy to resolve matters with customers.

Now we appreciate that from this review you are not happy and we apologies that you have been let down on this occasion and welcome you to return as a customer, however before you purchase please contact myself direct so that you can obtain the best discounted price.

Kind Regards

Jake Emsley
M.D.

Ambrož Leskovec´s profile

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Ambrož Leskovec
Reviewer
United Kingdom

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