I used streetshirts a lot, but on one occasion three months ago, I submitted my custom design, received a confirmation of order, but nothing arrived.
Fair enough. My order was lost within the system. These things happen, right?
I wrote to them explaining the issue a week later, but I haven't received an acknowledgement of email receipt.
Fair enough. My email was probably lost within their inbox. These things happen, right?
I wrote a second time (two weeks after I submitted my order), informing them about the issue. Still nothing.
No fair enough this time. Not even a 'Oops, sorry. Here is a refund, and please accept our apologies for any inconvenience caused.' email. I didn't care about the t-shirt anymore. Time had passed, and I didn't require it any longer. All I wanted was a piece of communication that acknowledged I exist.
I wrote a third time, a month after I submitted my order, asking for a response.
I wrote to them a final time, 1.5 months after I submitted my order, and still nothing. I do not exist to them. My order is insignificant to them.
Suffice to say, I won't make this mistake twice. Not trustworthy enough. Their system is not capable to generate a certain amount of orders. I will use another supplier that has the decency to communicate, and deliver on what they promise.
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