I purchased two memory modules for my laptop but when I went to install discovered that one of the modules was faulty. After ensuring that I had followed the instruction supplied with the memory I contacted customer services, they quickly responded, apologised and advised me to return the faulty module in the jiffy bag supplied with the freepost label. New module arrived four days later and now both work a treat. I've told all of my colleagues to use Mr Memory from now on.
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