I found their website misleading when it came to delivery costs. It claims to offer free delivery on orders above a certain value, but it's only when I read the small print (which is very well hidden) after placing my order that I realised that this only applies to orders under a certain weight. I would prefer if they were more up front about this.
They also took an age to re-establish payment functionality for American Express card holders which caused a long delay for me.
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