My trouble with this company started almost immediately.
I waited 1 week after placing my order for confirmation of delivery date. I finally chased them via email after hearing NOTHING from them. I was told that my order would still be another 7 days! I asked why it took so long and the customer service team sent me the following: ' As stated online, delivery is anything up to 10 working days' I asked where abouts on the website this was stated and the member of staff admitted that they had lied and that delivery should be 1-7 days unless they are using an alternative courier company (they weren't for my order).
The item eventually arrived, and surprise surprise was faulty. I am now in the process of arranging a return, but guess what, the fictitious 10 days for collection and replacement has re-appeared. I have sent them countless emails, phone calls and have spent an inordinate amount of time on hold and am no closer to a resolution.
I implore you, for your own sanity, do NOT ever use this organisation. They are absolute cowboys who have no regard for standard lead times or good customer service.
Dave Harries found this review useful
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