Steve Tonkin´s profile

Reviews (1)


Quality control and customer service not included in the price!

Edit: 8 Feb. Changed to two stars (i.e experience was bad, but no malicious intent on their part) in view of their eventually putting things right (see comments, if you can be bothered...).

Wanted some business cards, thought I'd try Vistaprint. Dispatch was rapid and the cards arrived well before the due date. The business cards are simply awful. It's not the actual print quality, which is acceptable for the discounted price I paid (but not for the non-discounted price!), but that they couldn't print rectangular artwork parallel to the edges of the card.

The cards edges are not parallel to the artwork, so there are wedges of white top and bottom, tapering from 1mm wide at one side to nothing on the other, and all the writing, front and back, is on a slope. I don't see how such a thing could get past even the most cursory quality contol, given the contrast against the dark grey artwork at the bottom edge.

Customer support is worse than useless. They are pretending that the cards were "printed as customized (sic)", even though the slope is not present in the images of the card in my portfolio. They are also trying to fob me off with a "goodwill gesture" of a "merchandise credit" for the cost of the cards less postage. Their obligations under the Sale of Goods Act 1979 (as amended) and the Distance Selling Regulations 2000, with respect to items that are not of merchantable quality (and these cards certainly are not!) is a full *refund* (i.e. not a "merchandise credit" -- I'll never use this lot again) including postage.

Now beginning to wish I'd heeded the several warnings I'd had from friends about Vistaprint!

04 February 2013

Reply from Vistaprint

Hi Stephen , We hope the problem will be resolved and you will receive the new order within 14 days.
We apologize for any inconvenience or disappointment you may have experienced. Please feel free to contact us if you have any additional questions or concerns

Steve Tonkin´s profile

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Steve Tonkin
Male, 1950
Fordingbridge, United Kingdom