The first electric fly-killer I received flickered badly. This was replaced immediately with no argument. The second didn't work at all. After a friendly phone-call a third was sent with more adequate packaging. This one worked perfectly. I had returned the two faulty ones and the cost was refunded. Although it was annoying to receive two faulty items I found FFX,s response entirely satisfactory. At all times they were polite, friendly and eager to put the problem right, which they did very swiftly.
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