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GSF Car Parts

I doubt I'd risk an online purchase a second time.

GSF's website is as functional as any other but the implementation was the worst I've come across - truly rubbish. If it hadn't have been for Dave in the Birmingham depot taking the initiative to just get the product to me by a different route I'd have given a one - or no - star rating.

On a Friday morning I ordered a Bosch battery and paid an additional £8 for before noon delivery. A courier turned up the following Tuesday at well turned 3pm and WITH THE WRONG BATTERY - which was damaged. Spoke to above-mentioned Dave who made arrangements for the correct battery to be delivered by one and the wrong battery to be collected by another courier - both supposed to happen by noon the following day. Turned midday the following day and no battery or courier to collect the other one. Dave called, courier hadn't turned up to collect the battery so he arranged for the Worthing branch to get in their van and deliver it direct to me - which they did, within the hour, with no problem. Thanks Dave, thanks Worthing branch for using initiative to get the job done when the 'system' completely failed.

01 February 2013

Reply from GSF Car Parts

Dear Mike,

Thanks for your review.

I remember your calls this week with regards to this problem and can only apologise for the errors that occurred. I'm glad my colleague managed to sort that for you in the most efficient way we could.

Please contact us at website.sales@gsfcarparts.com with any issues that still need to be resolved, or ring us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.

Mike Stobart´s profile

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Mike Stobart
Reviewer
United States

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