This was my first experience of using ebookers, and I was a little nervous given some of the negative reviews. Their price was good and the online chat I had was helpful. The online chat agent had promised to ring me back at a certain time to confirm my booking, but he didn't. The customer service number I rang was in India - but they didn't deal with the online chat side - that was in Manila! But they put me through to someone else (heaven only knows where they were) and they dealt with my booking very efficiently. Having paid the bill in full, I was crossing my fingers waiting for the confirmation email, but it duly arrived in the 30 minutes I had been promised, so all well so far!
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