Last month I had purchased a laptop for £499 purely based on the offer that you would get £100 cashback. For the past two weeks I have been repeatedly chasing this up with Customer Services, over the phone and in store without any results whatsoever. First I was promised that someone would send the voucher code via email to me. Seven days later still nothing. Called back again, was told that there wasn't even any records of me speaking to someone before and was promised that someone would call me back within the next three days. Four days passed, no calls or missed calls or emails. I call again, same story basically, was again promised that this person would follow it up with the first person and would arrange a call back within the next 48 hours. Needless to say, I am still waiting for that call back. I have not come across a worse Customer Service. Don't advertise £100 cashback if afterwards you are making it impossible to claim. Very very disappointed.
Michael Cox found this review useful
Have to say that I am very happy with all the orders that I have placed with Boots. I never had any issues with deliveries or the customer service when I rang up, and the orders are always packed securely and neatly. Very happy and would definitely recommd them to all my friends
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