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oxfordonlinepharmacy.co.uk

Did not fulfill next day delivery, poor customer service

Having paid for next day delivery and ordered within the appropriate timeframe to qualify. My purchase was not delivered on time. When contacting the company, I was told that due to the fact my prescription had to be signed by a doctor who was unavailable, it could not be delivered the next day. It took a further two emails to get the company to refund the money I spent for next day delivery with no additional compensation for the day I had to take off from work to wait for the delivery that never arrived.

01 February 2013

Reply from oxfordonlinepharmacy.co.uk

I am so sorry that you experience was a bad one. We do our very best to send out orders as soon as the doctor issues a prescription. I understand your frustration but we are a small independent pharmacy offering absolutely the best prices we can and are not able to compensate you for staying at home. We are happy to deliver to an alternative address in future. Please do contact me if I can be of any further assistance. Stuart Gale Pharmacist. stuart@oxfordonlinepharmacy.co.uk

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Nicholas
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United Kingdom

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