Mrs Avril Jackson´s profile

Reviews (2)

BuyaBattery

Very efficient

Ordered AAA rechargeable batteries for my telephone. The price was better than anywhere else. Received them within 2 days. Would definitely use this company again. Excellent service.

Naturesbest

Not very efficient

Have used this company before and order arrived promptly. however this time around very different story. I Ordered on 19 January and on 1 Feb still awaiting delivery. E mailed twice but no reply. Therefore cannot give higher score. Would point out that plant sterols for helping lower cholesterol do not work. Mine went up!
Not a company to use if you are in a hurry.

04 February 2013

Reply from Naturesbest.co.uk

Dear Mrs Jackson

Thank you for taking the time to leave your review.

Firstly, please accept my apologies that you were not made aware of the situation with regards to the out of stock Plant Sterols. I have checked your account and it would appear we only received one email from yourself and I can confirm my colleague replied to this email on the 30th January, I am sorry if you did not receive this.

I am pleased to confirm the Plant Sterols was delivered to us on the 30th January and was despatched to you on the same day. I am hopeful you have now received this, if not please do contact me at customer.services@naturesbest.co.uk I will arrange for a sample to be sent out via first class post this afternoon. This will be sent by letter post so should arrive quicker, therefore keep you going until your order arrives.

With regards to your comment about this product not working for you, we do offer a full money back guarantee on all our products. If you would like to contact our Nutrition Advice department on 01892 552175 or sally.davenport@naturesbest.co.uk we can discuss a refund or replacement for you which I hope will be to your satisfaction.

I do hope this information helps and I again apologise for any inconvenience this delay has caused.

Kind regards
Rebecca Hardy
Customer Services Supervisor

Mrs Avril Jackson´s profile

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Mrs Avril Jackson
Reviewer
United Kingdom

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