We designed our sofa online having promptly received the samples ~ simple.
We double checked measurements ~ easy.
Secure payment and smooth process in choosing dates for free delivery ~ brilliant!
We received an email confirmation followed by a phone call confirming our delivery a few days before it was due ~ reassuring! Date of delivery, it snows and local roads ground to a halt. We contacted the courier who advised us that delivery would now be the following week but they would check with Nabru as the following day was a Saturday and we had not paid for a Saturday delivery. Nabru obviously excels at customer service and agreed the Saturday delivery at no extra cost ~ thank you!! Otherwise it would have been another month before one of us could take another day off work (they didn't know that!).
Tip ~ if you live in a flat/maisonette above ground floor it is worth paying the extra for the delivery company to put it in a room of your choice if available. It is flat packed and will definitely be easy to get into small spaces but there are quite a few parts. Unless you are fit and strong (unlike me!) or have ordered a small suite.
~ it took approximately 3 hours for one person to put together a corner sofa (5 wide seats plus corner section) with sofabed. The instructions are clear and simple to follow.
~ we have had nothing but compliments on our new suite and it is comfortable and good quality. Even the cat has declined sleeping in her bed anymore in favour of the suite!
~ we have two young boys who find it as comfy as we do and we have already used the sofabed which is excellent quality.
We would definitely recommend Nabru to anyone and believe that their customer service is great - thank you for a very positive experience!
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