Alan, Carrickfergus Northern Ireland´s profile

Reviews (1)

Kept in the loop

Throughout the ordering process for my effects pedal, dv247 kept me in the loop with regard to the order status. The product had to be ordered in from the supplier and the expected date was about 3 weeks after the initial order. I was given the option to cancel, refund or leave order in place. A few days later I got an update on status with a new, earlier due date and again was given options to amend my order. Finally I got info on despatch with a tracking number and delivery time and date. Both dv247 and the courier sent text messages as the delivery progressed and the parcel was delivered a day earlier than originally stated. The communications allowed me to ensure someone was there to sign for it but at each stage I was given options to have it rescheduled for another time or have it delivered to a neighbour. Excellent customer focus. Also there is no extra charge for delivery to Northern Ireland - some companies take advantage. The pedal is brilliant too!

Alan, Carrickfergus Northern Ireland´s profile

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Alan, Carrickfergus Northern Ireland
United States