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Reviews (1)

Rubbersole

Order lost in transit, was not informed.

My Rubbersole order was lost in transit by the courier provider, but I was unaware of this until I enquired after my order, a week after it was due to arrive.
I attempted to ask for a cash refund, but was told that I would have to wait for my order to arrive and then return it.I am still waiting for my order to arrive 2 weeks later.

04 February 2013

Reply from Rubbersole

Hello Rich,

Thank you for your review. As we do state that your parcel is scheduled to arrive a maximum of 6 business days from despatch, this may have given you a better idea of when you would be able to receive it had it not been lost.

We did ship out a replacement order with UPS to apologise for the inconvenience caused. As we did ship out a replacement and it is currently on its way to you, unfortunately we are not able to issue a full refund at this time. You may choose to refuse the parcel when it comes, or accept it and return it to us at your earliest convenience with our pre-paid label for a full refund.

Kind Regards,
Katie, Rubbersole Customer Service

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Rich
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United Kingdom

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