I ordered some specialist rabbit food following a trip to the vet and they suggested a particular dietary food, available online from Vet UK. I have used Vet UK before so I logged into my account and ordered. Rather pleased at the £1.99 'signed for' delivery cost, I decided to order a couple of other items too from the super range of items on sale. Two days later I received an e-mail saying that the the additional items were out of stock and they would be in at the end of the week, and the whole order would be despatched then. Concerned, I contacted them and said I needed the bunny food as soon as possible as I had a poorly bunny in need of it. They asked me if I would like to cancel and refund the other products and just send the food. I said yes, to cancel them and send the food only, or part-ship the food and send the other items separately when they were back in stock, whichever they thought was best. They did not respond and only when I chased them later in the week and asked what was happening did I get an automated despatched order e-mail. There was no personal response to two of my e-mails, and more importantly, the parcel arrived a week after I placed the order, containing ALL the items - nothing was cancelled and my request had been ignored. Disappointing service and I will hesitate to order again, particularly if it's an urgent medicinal item. On a positive note, the parcel was well packed and DPD were super and delivered according to the hour time slot that was e-mailed to me; for £1.99 this is great value.
Shoddy customer service, auto-expiry decides to reset itself mid year and they will randomly renew services without authorisation six months later and deduct funds from your payment details that they have sneakily held on file. They suspend accounts with no notice or explanation if you make a chargeback claim for this kind of behaviour, blocking you all control of your account and you can't contact them online - you will then pay £s to ring them and an admin fee to unlock your account. And the worst crime of all...they sent me someone else's domain name, ftp user name and password in an e-mail - yes, you read that right...a shocking security breach! I have moved away from them...never ever again...and they were happy to let me go after three years of loyal custom. I took the hit on the lost fees mid-term and asked nominet to move my domain name to another registrar and I then moved the hosting and e-mail too. It's cost me extra and has been a bit of hassle that I could have done without but I didn't care as a matter of principle was at stake. If you really must buy your domain name from them, just make sure you host your website from another source; a reliable and trustworthy one. This bunch of cowboys won't get another penny out of me.
ZB found this review useful
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