Used these a few times for eBay deliveries. Bit slow but reasonable fees. Just sent a rare & collectable faux granite bear which I packed & covered in 'fragile' tape. Completely smashed on delivery and I know this bear was solid as my son threw lt up the garden once. They've obviously drop kicked it from collection to delivery. Rang MyHermes who said I couldn't claim because it was on their list of exclusions, (and what a list it is!). I asked if they just delivered letters & wood then to which, having put me on hold for a minute, came back and said "no we deliver cardboard and plastics too". Really? I will never use this company again. Customer service is equally appalling. Guy was patronising, unhelpful and downright useless. .. @ 10p a minute another waste of money. I'm now on the hunt for a decent courier that respect their customers and their parcels. This lot are completely pointless.
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