boohoo.com

Customer service not good

I paid £5.99 for next day delivery as I wanted an item quickly, I received the item to open it and find that it looked like it had been driven over by a car as it had black marks all over it, I had to returned it. They refused to refund my next day delivery costs and I returned the item about 3 weeks ago and still waiting for refund!!!! Poor service avoid unless it's something that looks amazing!

Miss wensdie heald found this review useful

06 March 2013

Reply from boohoo.com

Hi Wendy,

Thank you for taking the time to leave your feedback, and I am sorry that your unhappy with your items.

Please contact customerservices@boohoo.com and we will be able to assist you further, or alternatively contact our Facebook or Twitter pages which are monitored 27/7.

Kind Regards,

Amy

BeanBagBazaar

Excellent..!

Delivery was speedy....item is brilliant, can't get my son out of it...free footstool to match is a real bonus!!