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Reviews (1)

DPD UK

Truly awful- again!!!!

Having had bad experiences with DPD before I was nervous when my phone company advised that is who was delivering my new phone. I missed the delivery slot on the appointed day and received a delivery card at my door (so far so good). I went on line to rearrange delivery and arranged a day off work. I received a garbled message from a blocked number (this is why I didn't pick up) advising they could not find my address- strange as the delivery card had been posted at my door!! The message left no number to contact and the website was far from easy when it came to finding a number. I eventually got through to customer services. I can't really say the lady was rude as she just ignored any comment I made!! She did however advise it was a different delivery man, when I asked why he hadn't called the depot for for directions I was ignored. I told as it was only 20 minutes ago the driver must still be close and if he called I would give him directions. That was 10.30 yesterday I am still waiting! I am beyond frustrated this is not the first issue I have had with DPD and wonder what there customer care policy is? Is there a obmundsman that governs them??

Natalie Rebecca Wilkesand Lynn Anastasi found this review useful

04 February 2013

Reply from DPD UK

Hi Suse,

Please accept my apologies for the issues that you have had with DPD on past deliveries, and for any inconvenience that has been caused as a result.

I have checked our tracking system, and see that the parcel is on vehicle at the moment an is due for delivery between 14:04 - 15:04.

If you have any issues whatsoever, please do not hesitate to contact me at socialmedia@dpd.co.uk and I'll be happy to assist.

Kind regards,

Bobby.

Suse Light´s profile

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Suse Light
Reviewer
1981
United Kingdom

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