We were booking a car in Palermo.
At the time of booking, the provider had not advised that the car rental place is miles from the airport.
The instruction given after the booking were non existent and we went to a “car rental” building. Apparently “our” car rental place wasn’t there. We had to search and were lucky to find a van that was picking us up (which we didn’t know about).
Then a trip for 20min to a different village.
During booking, the car’s papers were already filled in and we made a mistake not checking them.
We paid for this dearly on the return of the car. They told us, that there is a new scratch and charged us £90, without even getting our approval. The scratch must have been there before, as it was going across 2 doors and they had problem with only one, the other was marked on the paper.
On the return to the UK, we contacted holiday autos, but they haven’t even bothered to reply.
Horrible experience – NEVET again!
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