NEIL RANDALL´s profile

Reviews (2)


Time wasters

Website accepted a handful of CDs for trade in, totalling £7.49. Nine days later I receive a PDF voucher for 60p. I emailed, asking for an explanation. No response. Five days later, most of my CDs turn up again. Again, no explanation, and three of them now have half-torn stickers on the cases. Again, I complained, and after chasing again, received a stock reply which claimed most of the CDs were too scratched. The stickers were due to them being labelled, then having them removed.

Frankly, this is utter rot. First, the CDs were obviously used but far from 'too heavily scratched'. In some cases, they were near-mint. This is doubly dubious, given the poor condition of stock I have purchased from the shop. As far as the stickers go, CeX shouldn't have labelled the stock - which it didn't own - until it has accepted it. As such,it was seemingly too much effort for the staff member to remove properly, each leaving the backing half ripped and stuck to the cases.

Overall, CEX wasted my time, didn't check the CDs carefully, failed to notify me, then, when challenged three times, fabricated excuses to cover themselves. None of this is satisfactory and, overall, CeX continues to offer a poor service that I shall never use again.


Very good experience all round.

Pre-order stayed in place; lower price honoured; delivered a day early, within its one-hour slot. Didn't get to check if the driver was called Steve but I can live without knowing that.

NEIL RANDALL´s profile

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United States