I feel that I would not have got anything if I had not pushed and pushed. Firstly there was no automatic acknowledgement of the impending cashback and I had to query it myself. Secondly once everything was agreed it still took a long time for the cash to physically come back, as it were. I know insurance companies can be reticent when paying out but if this is the case at least some warning/feedback should be given. However all's well that ends well.
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