My most recent transaction was for a pair of 3TB disks. I looked around just to check, but the Scan price was top of the list again. They are always very close.
Order online, chose next day postage at a sensible price or pop in and pick up. Good comms every step of the way.
Not everything goes this smoothly. I have had to return a disc drive and 2 motherboards during their warranty periods. In each case the RMA process is pretty smooth. You need to demonstrate the problem, but that's what you would expect isn't it. There seems to be a bit of bad press here for poor service, but I can confirm that the experience has been good for me.
People are really complaining about ordering mistakes and not getting stuff for free? Come on, get serious...
Product eventually turned up 3 weeks late, after I had cancelled the order and purchased from elsewhere. There was then and still now, no communications from the seller.
The mess is now with my credit card company to sort out (and has been for 6 weeks now.)
Just got an update in a form of a letter from the credit card company, it seems I have to send it back before they can proceed, and even then there's no guarantee I'll see any money back. Looks like the small claims route is going to be the only one open too me.
Do not even consider using this company.
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