A few month ago I purchased for the first time a movie from Blockbusters.co.uk. Instead of the Bluray ordered, they sent me the dvd, which other retailers had available at a third of their price. I sent the dvd back using the returns label included in the envelope. No refund was made, and when I eventually phoned them on their national phone line (neither the accompanying paperwork for the dvd nor their website provided an email adress for customer service) they claimed that they were going to verify that the dvd was received back and refund me, or at leasr call me back. That was a month ago, and no refund was made, they did not even bother to get back in touch with me. Rather then order with this bunch of thieves better throw your money out of the window, it gives less grief!
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