Trustpilot's ridiculous system allows anyone, un-connected with a review to report the said review for verification which results in being hidden
Unfortunately Flightstore are being targeted in this way, by a now, known source fortunately.
Apart form the legal action we have implemented today against this fake user there is not a lot we can do.
We apologise that the actual real status of this companies rating, which contains more reviews with a consistent 5 star rating.
Our Flightstore page, www.flightstore.co.uk on this site is being maliciously attacked by a now known fake user. This user has removed over 30 reviews all within an hour on the same day.
Obviously this is not a random or real request, but it shows quite clearly how ANYONE can try and ruin a business unfairly.
Of course we informed Trustpilot of this and have never received a reply.
Now our reviews are disappearing.
Of course we can tackle this problem outside of Trustpilot and are have begun doing so vigorously today in a legal framework.
But it is just so disappointing that Trustpilot , which is a business have no understanding of business at all
PS: Allow me to reply on behalf of Trustpilot
"Trustpilot is an open platform where anyone can post reviews or request reviews to be reported bla blabla"
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