Erminia Pennacchia´s profile

Reviews (1)


Refund Policy Unacceptable

I ordered a pair of Boots online and received them in good time. What I didn't do is read the returns policy and I was left stunned when I was told by the post office that I needed to pay £14.75 for track and trace as suggested on your website due to a returns delivery address in Sweden. So I have wasted £14.75 on a pair of boots that needed to be returned due to being too tight, something I cannot gauge by simply looking on a website. I even called my local Nottingham ecco store to see if I could return the boots there but was told that you are two separate businesses, regardless, in my eyes, you are one brand, one which I won't be ordering from again.

04 February 2013

Reply from ECCO SKO A/S

Dear ms. Pennacchia,

Thank you for taking the time to write this review on Trustpilot. I am sorry to hear that you feel so unsatisfied about the returns policy.

Unfortunately at this moment customers are responsible for their own returns. Of course if there is a mistake made or you feel like you could not make an informed decision you can always contact our customer service and they will do their absolute best to offer you an appropriate solution.

I do hope you are willing to give us another chance and we see you again on

Please contact me if you have any questions or remarks.

My best regards,

Jeffrey Janse
Customer Support
00800 3226 7467

Erminia Pennacchia´s profile

profile image of Erminia Pennacchia
Erminia Pennacchia
United Kingdom