Kathryn D Davis´ profile

Reviews (1)

The Snugg

Not what I expected

I was somewhat disappointed in the purchase of The Snugg for my new Google Nexus 7. I was expecting it to have more than two stand positions so you adjust the angle based on what you were doing. The case does fit nice and snugg around the device and the velcro to hold it in the case is a nice feature. Now, as far as service goes, when I ordered The Snugg, I understood that it was a pre-order, but the website stated that it would be shipped on January 21, 2013. Mine wasn't shipped until January 31st. I also expected to receive confirmation that the product had shipped along with a tracking number so that I could track the package and know when to expect it. It took me three emails to finally get the information that I requested in the first email. Customer service kept sending me confirmation of my order and not the tracking information that I requested. I now have my Snugg and look forward to at least the protection it will offer to my Google Nexus 7. My biggest recommendation for the company would be, be careful what information you give out as far as shipping dates and also make sure your customer service representatives respond to the questions they are being asked in emails. Something you might want to consider adding to your website is an order tracking option so people like me can track their orders online without having to send numerous emails to get the information.

Kathryn D Davis´ profile

profile image of Kathryn D Davis
Kathryn D Davis
Reviewer
United States

About