I ordered a large bouquet of flowers 2 weeks prior to the delivery date (I am in Sydney and the flowers were to be deivered to my best friend in London for her birthday).
On the day they were to be delivered in London I checked the tracking to ensure they would be on time only to find there was going to be a 24 delay! 1. If I hadn't have checked the tracking I would not have been notified of the delay 2. It was for a birthday so means little the day after 3. It is London! How could there be a shortage of roses in London?
I of course emailed I florist expressing my anger and asked for a full refund. This has been refused as they flowers were delivered the following day. All they can say is we are sorry for the 'inconvenience'. Not good enough. I asked for a manager's details but this has been ignored. The company is disgraceful and I won't be using them again.
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