I had an experience with another agency firm which was awful, parcel not picked up on appointed day and no guarantee possible that it would be picked up on rearranged day.They offered a chat line to deal with problems but in reality it simply offered stock answers which did not solve my problem and no explanation for lack of pick up was forthcoming .It provided me with no useful new information .
I contrast that experience with ParcelHero which worked perfectly in every respect,couldn't have asked for more .
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