Mr Adam Prickett´s profile

Reviews (1)

Naturesbest

Slight failure to adequately communicate but otherwise satisfactory.

The order arrived promptly but with one item missing. I was not informed explicitly that one of the items was out of stock and would be sent and charged for when it arrived. Other than this the goods were as described and speedily delivered. The help at the other end of the phone was friendly and overall I was pleased with the website and ease of purchase. I will definitely be using Naturesbest again unless something better comes along.

04 February 2013

Reply from Naturesbest.co.uk

Dear Mr Prickett

Thank you for taking the time to leave your review.

Firstly, please accept my apologies that you were not made aware of the situation with regards to the new Traditional Herbal Medicine Milk Thistle, our website should have notified you at the time of ordering and it should of been listed as "to follow" on your invoice.

Unfortunately, there has been a problem with the production of this new product which has caused a delay. In view of this, it will not be available for 7th February as expected. The new date for delivery is 26th February.

Due to new Traditional Herbal Legislation which came into force at the end of April 2011, we are unable to supply herbs not registered as a medicine until we have a license to do so. If you wish to obtain more information on the Traditional Herbal Medicines legislation, please contact our Technical Advice Department at sally.davenport@naturesbest.co.uk, or by telephone on 01892 552175.

Again, please accept my sincere apologies for any inconvenience this delay has caused. If I can be of further assistance please do not hesitate to contact me at customer.services@naturesbest.co.uk


Kind regards
Rebecca Hardy
Customer Services Supervisor

Mr Adam Prickett´s profile

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Mr Adam Prickett
Reviewer
United Kingdom

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