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Reviews (1)

BiGDUG

Delivery problems and tricky to assemble.

My shelves were delivered without the boxes I ordered. I contacted BIGdug, who said they would send them. Later the same day, the delivery man came back with the boxes which he had now found. Despite telling Bigdug this, a second set of boxes turned up the next day and had to be returned

The shelves took quite a long time to assemble as fitting them together properly is tricky in practice - much harder than the advertising implies.

04 February 2013

Reply from Bigdug limited

Thank you G Dart for taking the time to write your review,

Apologies that the delivery was first missing the boxes and then the replacements were still delivered when they shouldn’t have been,
Looking at the tracking we did request for the replacements to be returned to us, it may have been that the couriers couldn’t get through to the driver in time.

I’m sorry to hear that the shelving was harder to assemble than anticipated, I will update our product manager and put some notes on the system with your feedback.
If you would like to order with us in future please call us on 01684 858484 and we will offer you half price delivery on your next order. I have put this note onto your file but please mention we promised half price delivery and we will emend the prices.
I’m very sorry for any inconvenience caused.

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G Dart
Reviewer
United Kingdom

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