Ordered three additional bays of racking to match some existing ones including some storage boxes. Shipping company (UK Mail) wre quite slow and when the items arrived, the boxes were open. The driver was convinced nothing was missing but it was once I came to assemble everything. Metalwork was heavily scuffed as it can rub against other parts in the box which is a bit disappointing.
Customer services were good and replaced the missing parts promptly. Mismatched box lid issue was "solved" by sending some replacement lids for my existing boxes!
Would use them again though.
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