Richard´s profile

Reviews (1)


Vast range can be confusing, delivery service lacking.

Ordered three additional bays of racking to match some existing ones including some storage boxes. Shipping company (UK Mail) wre quite slow and when the items arrived, the boxes were open. The driver was convinced nothing was missing but it was once I came to assemble everything. Metalwork was heavily scuffed as it can rub against other parts in the box which is a bit disappointing.
Customer services were good and replaced the missing parts promptly. Mismatched box lid issue was "solved" by sending some replacement lids for my existing boxes!
Would use them again though.

04 February 2013

Reply from Bigdug limited

Thank you Richard for taking the time to write your review,

I’m sorry that there were some damages in the delivery you received, we are always more than happy to replace any faulty or damaged goods so please do always let us know and we will try our best to resolve the problem. Apologies the delivery was delayed and was later than anticipated If you would like to order with us in future please call us on 01684 858484 and we will offer you half price delivery on your next order. I have put this note onto your file but please mention we promised half price delivery and we will emend the prices.

Richard´s profile

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United Kingdom