Mark Whinnem´s profile

Reviews (2)

CeX

First online order, not impressed !

Ordered and paid for item on 7th Jan, item was dispatched on 8th of Jan but I still have not received it on the 15th ? Payment was taken immediately and I sent an e-mail querying my order 3 day ago and still no response ?

Poor service and I still have no idea where the goods are, if I am going to receive them or how to even go about requesting a refund if the parcel has gone missing.

17 January 2014

Reply from CeX

Hi Mark,

Sorry to hear that our post takes longer than you expected :(

Delivery usually takes 3-5 working days, but please allow up to 28 days for delivery, as missing items are usually found and delivered within this time.

If you havn't received an order within 8 days of it being dispatched email wecare@webuy.com so we’re aware of the non delivery, and can sort this out for you!

Thanks for the review

Hannah

CeX

END.

Great product and great service !!

Browsing the site a noticed a Barbour jacket I had been looking everywhere for and was in the sale. I called the store which is in Newcastle regarding it and they stated the item was in their warehouse and would need to be ordered online.

I placed the order online and received the jacket the next day, pleased with the jacket and very happy with the service.

Mark Whinnem´s profile

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Mark Whinnem
Reviewer
United Kingdom

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