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Lowcostholidays

NEVER USE LOW COST HOLIDAYS UNLESS YOU CAN COPE WITH STRESS WHEN BOOKING A 'SIMPLE' HOLIDAY ONLINE

NEVER USE LOW COST HOLIDAYS UNLESS YOU CAN COPE WITH STRESS WHEN BOOKING A 'SIMPLE' HOLIDAY ONLINE

I have literally just booked a holiday to algarve with 'LOWCOSTHOLIDAYS.COM'.

I paid a total amount of £482.97 IN FULL on their website. Once the payment went through I was directed to a confirmation page saying the following:
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THANKYOU FOR YOUR BOOKING
We are delighted to confirm your holiday booking. Your booking has been made and has been secured by paying a DEPOSIT of £482.97 (including £0.97 credit card surcharge). the balance of £40.00 is now due.
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Now how can this be when i only have the option to pay my balance in full (since I am due to fly in 6 days time)..

When I went through the process again on the website it seems that the flight costs have suddenly risen by exactly £20 per person (therefore I owed 'lowcostholidays' a further £40 in order to receive my travel documents). Lowcostholidays do NOT send your travel documents until all outstanding payments have been made.

When I spoke to their 'so called' customer service team I was obviously transferred to an Indian call centre where they were obviously following a script.

They couldn’t tell me anything factual just to wait a couple of days for the flight details to be available. BUT they were willing to take my card details again to make the additional £40Ii owed them. I naturally declined for the time being.

Moments laterIi visited the 'lowcostholidays' website once again to try the holiday package once again. To my surprise the price for the flight had changed YET AGAIN,. This time it was £25 cheaper (per person) than the original price I had paid. Therefore INSTEAD OF ME OWING THEM £40. ...in a dramatic turn of events THEY NOW ACTUALLY OWE ME A REFUND OF £25 PER PERSON (A TOTAL OF £50 REFUND).

I instantly called them back to tell them that I now owe nothing, and in fact they actually owe me a refund for clearly paying too much and I NOW SHOULD LEGALLY BE ABLE TO HAVE MY TRAVEL DOCUMENTS since I have no balance outstanding balance.

I spoke to the same guy ont he customer service desk who simply said 'PLEASE WAIT UNTIL TUESDAY WHEN THE FLIGHTS ARE FULLY CONFIRMED' and sadly DUE TO A SYSTEM ERROR I CAN NOT SEND YOU YOUR TRAVEL DOCUMENTS,

WHAT THE HELL IS GOING ON???????

SO IN THE SPACE OF ONE HOUR OF BOOKING WITH ‘LOWCOSTHOLIDAYS’ MY FLIGHT CHARGES HAVE INCREASED (IN WHICH I OWED THEM EXTRA MONEY, AND THEY HAVE ALSO DECREASED (IN WHICH THEY OWE ME A REFUND.

IM SURE BY TUESDAY THE FLIGHT PRICES WILL HAVE CHANGED AGAIN AND THEY WILL PROBABL SAY I NOW OWE THEM ALOT MORE THAN £40.

I HAVE CONTACTED THE TRADING STANDARDS AND THEY ARE NOW LOOKING INTO MY CASE,

DO CUSTOMERS ACTUALLY NEED THIS KIND OF STRESS WHEN BOOKING A HOLIDAY... I THINK NOT!!

Kelsall Mikeand Leanne Son Johnson found this review useful

03 February 2013

Reply from Lowcostholidays

Good afternoon,

We are really sorry that you have experience such complications with your recent booking with us, however we have been in touch with you today to advise that there is no outstanding balance due on this booking.

We would like to sincerely apologise for this issue and we can appreciate the frustration it has caused you, but as my colleague will have confirmed to you earlier, this has been resolved and you do not owe us any further monies.

If you have any questions, please email onlineanswers@lowcostholidays.com and we will be more than happy to assist you.

Again, please do accept our sincere apologies for this.

Kindest regards

Abi 03/02/2013 14:10

Philip Burford´s profile

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Philip Burford
Reviewer
1986
United Kingdom

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