Sanne Lindblad´s profile

Reviews (2)

Net A-porter


I've ordered from them several times and their service is perfect, quick reply when asking about an item on their site etc, quick shipping and EASY to exchange or return and item. And refunds a quick aswell. Cant say anything bad about them.

can't exchange for another size

They are alright, been using them a few times before without any problem. Just got a jacket in the door today that was perfect,but I needed it one size bigger. Their exchange policy is so difficult, well there is none. You can't really exchange it for a another size. You need to get a refund (which takes ages I can see from the other reviews!!). and then order it again. Thats really a lot of hassle, How hard can it be to exchange it like NAP, mytheresa does to name a few. I used a 30% voucher on my order which expires in a few days. I can't afford to place a new order before getting my money back from the old one. So theres really nothing I can do, if I want to save my 30%. And the jacket is like 365 pounds. So Im really considering returning it and don't use their service again. sigh...

Eva found this review useful

05 December 2013

Reply from Matchesfashion

Dear Miss Lindblad,

Thank you for your feedback.

I am sorry for the inconvenience you encountered with your order. This is certainly an area we will be reviewing in the future and hope you will give us the
opportunity to improve this experience.

Thank you and I look forward to hearing from you.

Kind regards,

Holly Rosenberg
Eshop Manager

Sanne Lindblad´s profile

profile image of Sanne Lindblad
Sanne Lindblad
Copenhagen, Denmark