They are alright, been using them a few times before without any problem. Just got a jacket in the door today that was perfect,but I needed it one size bigger. Their exchange policy is so difficult, well there is none. You can't really exchange it for a another size. You need to get a refund (which takes ages I can see from the other reviews!!). and then order it again. Thats really a lot of hassle, How hard can it be to exchange it like NAP, mytheresa does to name a few. I used a 30% voucher on my order which expires in a few days. I can't afford to place a new order before getting my money back from the old one. So theres really nothing I can do, if I want to save my 30%. And the jacket is like 365 pounds. So Im really considering returning it and don't use their service again. sigh...
Eva found this review useful
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