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Don't trust anything they say

Oh dear Oh dear Oh dear
My wife ordered a fridge freezer, as our old one had broken down. Our old fridge freezer was a large American Fridge double door model. we contacted Very helpline to confirm that they would remove it when delivering the new fridge freezer.
The Very helpline confirmed that so long as we paid for the 3 day £15 delivery option then the delivery men would remove the old one.

However when the delivery men delivered the new fridge freezer they refused to take old one away saying it's too big. They said Very would contact us to arrange collection.
After a number of E-mails and phone calls to Very we have gotten nowhere. Very flatly refuse to remove the old fridge freezer.

Worst company I've had dealing with in 20 past years. Can't see them being around long.

Paul Hansford found this review useful

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Thomas Smith
United Kingdom