Dwell Retail

Not Acceptable!!

Paid for a duvet cover for my daughters birthday, in the middle of October, told it would be in the store before the 19th October, didn't arrive. Her birthday passed. The duvet cover went from 1 week delivery online, to 15 weeks delivery, dwell never informed me of this and kept me waiting, after countless calls to the store, never returning my calls i was promised it would be in well before Christmas. Again it never arrived after being promised constantly that it would. Finally they asked if i would accept a display cover, and i agreed because i was getting to the stage i didn't think they would ever be back in stock!!! The duvet cover finally arrived in the store, my son picked it up for me and brought it home (I live 60 miles from the nearest store) only to find that the pillowcase was missing from the display copy. Total incompetence is all that i can call this, the manageress obviously didn't check this before handing it over to my son. Finally i received my pillowcase on the 30th January. I was given a 20% refund for my trouble, i think they should have given much more. Will never buy anything from this company again. I have my own business and would never treat my customers the way that i have been treated. BE WARNED!! If not in stock, and your not willing to wait forever, look elsewhere. I wished i had looked at this site first