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Reviews (1)

David Shuttle

Excellent service and complimentary chocolates!

I ordered some lovely colourful Sabre cutlery from David Shuttle, having seen it in their Beaconsfield shop previously. On the website it says that they can supply all Sabre's products, which is a plus as I am fussy about which colours and designs I'm after and was quite specific in my requirements. I was a little disappointed to find that some of the items I wanted were out of stock - however, I WAS told this before placing my final order, which is fair enough. I went ahead, as I couldn't source the items from any other UK website and David Shuttle assured me that they would be sent to me as soon as they had come into stock. I was pleasantly surprised to find that they arrrived sooner than expected, well-packaged and with a complimentary duo of delicious hand-made chocolates! I have now decided I'd like some matching cake knives and wil be ordering from David Shuttle again. Excellent service.

04 February 2013

Reply from David Shuttle

Dear Deborah Tyler,

Thank you for taking the time to review the service we provided you on your last order. I am very pleased to hear that the order has been received in good order and earlier than expected.

Occasionally we do sell out of particularly popular lines, though I am pleased to hear you were made aware of this prior to placing your order. We receive shipments from suppliers quite regularly so we can ship out back orders as quickly as possible. I am glad that we were able to fulfil your order swiftly.

We endeavour to provide a 5 star service to all of our customers and would love to hear how we could have improved your experience. Should you have the time please do not hesitate to contact me on 01494 670961 or Mon Fri, 09.30-17.30.

Kind Regards,

Lauren McNeil

Website Customer Services

Deborah Tyler´s profile

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Deborah Tyler
United States