Hi A Gavigan. We would not refuse any returns unless the item was not eligible for a return as stated in our Return Policy (http://www.amiclubwear.com/storepolicy.html). Also when emailing us, make sure to email us at support@amiclubwear.com and not our automated server (ex: sales@amiclubwear.com or donotreply@amiclubwear.com). Our email department answers back within 24 business hours timeframe (not including weekend emails). Or you can always reach us at 855-AMI-WEAR for assistance. Thank you.