Helbol´s profile
Reviews (1)
boohoo.com
Good selection, shame bout stock levels
Good selection of various types of clothes but tried to order dress which said had my size on two separate occasions...took money then advised no stock left, so had to be refunded. Would be better if could only show the sizes on the website of what was actually in stock to save wasting time.
03 February 2013
Reply from boohoo.com
Helbol´s profile
United States
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Thank you for your feedback and I am sorry to hear that you are upset with the service you have received.
As we are a very popular and fast moving site we can on occasion experience a stock difference due to several customers trying to purchase the same item at once. This has unfortunately caused your order to have missing items as we allocate the stock on a first come-first served basis. As stated in our terms and conditions all our products are subject to availability.
Your refund should take 3-5 working days to be cleared by your bank into your account. If you have paid using PayPal these transactions take 24 hours to clear.
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note. If you would like to return the items you are unhappy with please do so using the freepost returns label and the warehouse will process a refund upon receipt.
I am sorry for any inconvenience this may have caused.
I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.
Kind Regards,
Rebecca.