I purchased a Toshiba laptop from zavvi.com on 18th January 2013. Till this date I have not received my order but they have charged me a sum £339.99 from me.Zavvi.com kept providing different information about the status of my order and finally said they do not have the product with them. They are claiming they did not charge me although they have charged me $339.99 from my account via Papal. I have not get a refund or the product I have paid for so far.
Following is an outline of the communication took place between my self and Zavvi.com
On 24 Jan 2013 I inquired about my orders whereabouts and when will I get it
They replied on 28th Jan 2013 saying it is at their where house and order is still processing. They will dispatch the order ASAP.
I inquired again on 30th Jan 2013 the status of my order. And informed if they fail to provide actual information about it I will make a complaint to authorities and PayPal.
sent by: zavvi. 28 January 2013, 19:47
Thanks for getting in touch about your order.
Your order is currently in our warehouse, being prepared to be despatched.
Once it has been despatched, you will receive an email from us confirming this.
Delivery normally takes 2-5 working days.
We're sorry for the delay in sending your order.
zavvi.com Customer Service Team"
On 3rd February they replied saying; they do not have the product with them therefore they have cancelled my order. Further claimed they have not charged me.
This is a complete lie.
Sent by: zavvi. 03 February 2013, 10:03
Thanks for getting in touch to ask for an update on your recent order.
I'm really sorry to let you know that we've had to cancel your order for the Toshiba tablet because our suppliers were unable to provide it.
I understand how disappointing this must be and we have tried other suppliers, however we haven't had any luck. We'll be taking the item off our website.
Don't worry, we haven't charged you for the order.
If there's anything else we can do please don't hesitate to get in touch and a member of our team will be happy to help.
Zavvi.com Customer Service Team”
They have charged a sum of £339.99 from my account on 2 via PayPal. Zavvi have taken money from me and kept it for almost 3 weeks for a product which they do not even have with them, further they have kept providing false information about the purchase during that time
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