The online process to book a hotel room was fairly simple - as one would expect. It's a tried and tested model which is now evident with the multitude of sites offering similar if not the same service.
Whilst not necessarily the 'fault' of ebookers, prices don't seem overly competitve - whether factors such as bank holiday, availability, etc.
I'd like to see a bit of 'value add' in terms of ebookers being able to use their influence/buying power to negotiate and drive prices down - not just a processing engine.
Made order online, confirmation received and delivered promptly.
Items are quite hard to find on the website - as in a search for SES14 (the bulb type) didn't show any results.
More technical information on the products would be helpful - the bulb I ordered wasn't a dimmable bulb, where this information would have been helpful on the site.
I'd be amazed if they understood customer service.
First delivery slot Friday 10:25-13:25 - got called at 13:15 stating unable to make delivery as van had broken down. Called customer service - totally uninterested.
Second delivery slot Saturday 7:10-10:10 - delivery drivers arrive at 8:30 - however, products damaged and was subsequently told by the driver I should reject the entire order.
Called customer services - explained I had been messed about and wanted at least a refund of the £49.95 delivery charge. Kept on hold whilst the customer service agent spoke to his "supervisor". Asked instead of being put on hold why they supervisor won't speak to me. Lack of 'balls'!!!
Finally lost the will to live and suggested that unless I receive a call back within an hour from them with a satisfactory response I will have to contact Ged Lees (MD of Victoria Plumb).
45 mins later got a call agreeing that on this occasion I will be refunded the delivery charge. But not a call from the supervisor.
Unless this company sorts its courier company to handle goods better and maintain their delivery vans better they will have a lot of customers who are somewhat cheesed off!!
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