boohoo.com

Dissapointed.

I ordered a dress for my birthday outing, paid extra for next day delivery as i did leave it a bit late to get any thing, it came was a lovely colour, i loved it, but it came with no belt as described so i had no alternative but to find another dress else wear and return the dress. you may think "well why didnt you just use another belt?" i didnt have one thin enough and as i had left it a bit late to get one from any where and i shouldnt of had to pay out for something that should have come with it but i have ordered from boohoo plenty of times and i normally receive every thing in good condition and as described so i was slightly disapointed on this occasion. normally would give 4-5 star but on this occassion its a 2 star.

07 February 2013

Reply from boohoo.com

Hi Zara,

Thank you for taking the time to leave your comments, and I am very sorry to hear that the item you received on this occasion was not up to our usual standard.

We take customer feedback regarding our products extremely seriously, as we are continually looking for ways to improve the services and products we provide for our customers. Your comments regarding the missing belt have now been passed to our quality control team.

Further information regarding your account have now been sent to the email address registered to your boohoo account

Kind Regards,
Angie