Hi Moonthaha,

Thank you for taking the time to leave your comments, and I am very sorry to hear that the item you have received is not up to our usual standard.

We pride ourselves on delivering the best quality of product the most affordable prices for our customers. The vast majority of the reviews that we receive about our products are very positive, but we take any issues very seriously and look to constantly improve our products, learning through customer feedback and items that are returned due to faults or quality issues.

I have just checked your order and we haven't received your returned parcel back at the warehouse just yet. We do advise customers that it can take up to 21 days for refunds to be processed, however this usually happens much sooner. We will send you an email you as soon as we receive your parcel and again when your refund is processed.

Further information regarding your order has now been sent to the email address registered to your boohoo account.

Kind regards,

Angie