Jennifer´s profile

Reviews (1)

boohoo.com

Poor choice of delivery service, and far too long for the refund process

Poor choice of delivery service, stayed in all day after paying extra for next day delivery to find a card in my door that they had taken my parcel back to depot, i had not heard the door also all my other deliveries were taken to concierge. i was told i was not allowed to collect from depot and to be delivered when I wanted they requested a further £6 charge. Items did not fit so returned the next day and 2 weeks had passed and heard nothing from boohoo until I emailed to chase up my refund and complain to then get my refund 2 days later. Between ordering my goods and receiving a refund took nearly a month. Not a quick service, will not be using your site again.

04 February 2013

Reply from boohoo.com

Hi Jennifer,

Thank you for taking the time to leave your feedback, and I am sincerely sorry to hear that you have been disappointed with our delivery service.

Comments and complaints regarding our delivery service are taken very seriously, and are always passed on to the relevant department as we continually work hard to improve the service we provide to our customers.

Further information regarding this order have now been sent to the email address registered to your boohoo account.

Kind regards,

Angie

Jennifer´s profile

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Jennifer
Reviewer
United States

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