Prompt delivery and excellent customer service. One of my items was a rechargeable torch, which worked the first time but wouldn't work again. Upon advising FFX of the problem they told me to return it and they would replace it and refund my postage costs. However, it turned out to be a faulty bulb that had blown after the first use. FFX therefore sent a replacement bulb out, which arrived next day.
We all often purchase something that has a fault, however I believe it's how well the supplier deals with the problem that counts. In this case FFX were second to none. I would have no hesitation in dealing with them again or recommending them - Excellent service!!!
This was the first time I had ever dealt with Ironmongery Direct but it certainly won't be the last.It has be a pleasure to deal with them as not only were their products of high quality their customer service has been fantastic, from start to finish. Even, their aftercare service has been superb too.
2 of the items I ordered were out of stock, however I received a phone call, prior to delivery, advising me of this (so it wasn't a shock & gave me the opportunity to buy them elsewhere if required). I then received another call the next day, apologising for the inconvenience & stating that these 2 items would not be expected in for another 4 - 6 weeks & asking if I still wanted to keep them on back order or cancel them & sort something else out.
Also, unfortunately one of my door handles had the spindle & screw pack missing, so I emailed Ironmongery Direct on a Saturday night & I got a phonecall first thing on Sunday morning apologising & advising me a replacement pack would be sent the next day.
Although 2 items were out of stock & there was a part missing from 1 of my items I'm extremely pleased with the after care service Ironmongery Direct has provided. these things do happen from time to time, but it's a test of a companies customer service as to how well they deal with such issues.
Thanks for a fantastic level of service Ironmongery Direct. It has been a pleasure in dealing with you & I'll certainly continue to do so & have no hesitation in recommending you to anyone.
Keep up the excellent work!
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